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Frequently asked questions

1. How to place an order

Ordering your logo from us is simple. Simply select your logo design package and submit your design brief. There is payment required at this stage and we will be in touch once we've reviewed your brief. Once you are ready to start, we will request a payment of 50% upfront which is fully refundable.

You will receive a 50% upfront payment invoice which can be paid via bank transfer, PayPal or credit card. When you are fully happy with your logo design, we will then send an invoice for the remainder. You will then receive your set of high quality files and you will then have full ownership of your logo. 100% money-back guarantee if you are not satisfied.

You can use our service from anywhere in the world. We are based in the United Kingdom but we serve customers worldwide.



We have three logo design packages to choose from which are suitable for businesses of all sizes and industries. Choose a package that fits your requirements and budget. If you need any advice or more than what we offer, talk to us today.

You can order stationery design from our logo design & stationery package or stationery design + print from our corporate identity package. Once your logo designs are complete, we then move onto your stationery designs and will ask you for your details before we start designing them.

If you are not satisfied with our initial logo design concepts, we will ask you for your feedback and request your permission for us to have another attempt at designing your logo design concepts. If you do not like our designs we will give you a 100% refund.

2. Logo Design Process

Turnaround times depends on the logo design package that you choose. The turnaround time stated is to see your initial logo design concepts.

You will receive your initial logo design concepts via e-mail by your designer. Your logos will be presented with notes behind each design so you can see the thought process behind each one.

If you do not like your initial concepts, don't worry. We will have another attempt at designing your logos with constructive feedback from you. If you still do not like our work, you can have a 100% refund.

Yes, you can request as many changes as it takes for you to love your logo design. We offer unlimited revision with no extra charges to make sure you absolutely love your new logo.

We begin designing your stationery once your logo design is signed off by you. We will ask you for details to add onto your stationery and once that is complete, your designs will be sent within 2 - 3 working days. Unlimited revisions are included.

Once you are completely happy with your designs, we will arrange payment for the remaining 50% and once paid you will receive your files. You will then have full ownership over the artwork.

3. Final Files

You will receive a collection of high quality file formats that can be used for print & web. These files include JPG, PNG, Ai, PSD, EPS, PDF & TIF. If any additional files are needed you can request them for free. You can also request alternative versions of your designs such as colour, sizes and arrangements.

No, the file formats are exactly the same for each package.

Yes, your files include vector file formats which means they can be scaled to any size without losing any resolution. Our logos are supplied in the highest quality file formats.


PNG: This file format is designed specifically for the web. It can be scaled without losing quality and can have a transparent background.

JPG: The most common file format for images. It's small in size which is good for a fast loading web page but does not support transparency and loses quality when resized.

Ai: This file format is the source file format saved as when designing your logo. It is Adobe Illustrator's own file format and includes editable layers. It is a vector file format.

PSD: Photoshop file format which can have layers that are editable. Popular file format for printing.

EPS: Vector file format similar to Ai but can be opened and edited in other programmes than illustrator unlike the Ai. Universal vector file format for editing. Popular file format for printing.

TIF: Another great file format for printing.

PDF: Popular file format for printing.


Vector file formats are scalable without losing any quality as there are no pixels to create the image. Instead they are made up of objects which can be edited by each layer.

Bitmap loses quality when scaled because it's made up of pixels. When zoomed in, you can see the pixels.

Yes! With the Ai or EPS file format we designed your logo with, you can edit each layer of the logo. But if you plan to do that, please get in touch with us and we can help.

You will have full ownership of your logo design and you reserve the rights to your new logo. It is up to you to get your logo design 'legally' copyrighted or trademarked.