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Frequently Asked Questions

Find the answers to your questions

1. Order & Payment

Ordering a logo from us is easy!

Simply choose your logo design package from the Logo Design Page.

Once you've done that, you'll be taken to an order form where you can select your stationery (optional).

The final step is to fill in your brief and make a payment, which is 100% refundable if you don't like our intial designs. Simple!

Find out more at our process page!

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We have a secure checkout on our website where you can make a payment safely and securely. We accept major credit and debit cards so you can pay with ease!

We also offer a 100% money-back guarantee if you're unhappy with our initial designs.

We accept customers WORLDWIDE

You can order your logo from anywhere in the world.

We have payment methods to support international payments.

 

 

We have 3 logo design packages to choose from which can be found on our logo design page.

'Professional Package'. You'll receive 2 initial concepts for just £99. Perfect if you're just starting up with a low budget!

'Expert Package'. You'll receive 5 unique logo design concepts for just £179. This is our most popular package!

'Elite Package'. You'll receive 7 concepts for just £229. Perfect if you're open to explore a wide range of ideas!

When you select your package you'll be taken to an order form. You'll be able to choose which stationery you would like to order along with your logo design package. If you would like to order stationery separately, order here

If you're not 100% satisfied with our initial concepts, you can request a refund. We'll refund you 100% of your payment.

If you are happy with your initial concepts and request us to make revisions, you are not eligible for a refund.

2. Logo Design Process

Timescales for your initial design concepts depend on what package you have chosen.

'Professional Package' is delivered within 5 - 7 working days.

'Expert and Elite Package' are delivered within 3 working days.

 

We will e-mail your design concepts to the address you provided when you ordered. You can then easily communicate with one of our designers over e-mail to give your feedback on the designs.

If you don't like the initial concepts, don't worry!

We will design you one more concept to see if we can get it right and if your still not satisfied, we'll refund you 100%!

Yes, you can request changes as many times as you like! We offer unlimited revisions for no extra fee. We'll keep designing until your logo is perfect!

We'll get started on your stationery designs as soon as the logo is finalized and you're happy to move forward. Stationery designs will take approximately 2 - 3 working days.

You'll receive your final files for your logo and/or stationery as soon as you've signed it off.

Once received, you'll be the copyright owner of the artwork. We will never use your artwork again.

3. Final Files

You'll receive a collection of file formats that can be used for print & web. These files include JPG, PNG, Ai, PSD, EPS, PDF, GIF & TIF. If any additional files are needed you can request them for free.

No, the file formats are exactly the same for each package.

Yes, your files include vector file formats which means they can be scaled to any size without losing any resolution! Our logos are designed to the highest quality!

Find out more at our process page!

PNG: This file format is designed specifically for the web. It can be scaled without losing quality and can have a transparent background.

JPG: The most common file format for images. It's small in size which is good for a fast loading web page but does not support transparency and loses quality when resized.

GIF: Similar to PNG, a GIF can be transparent and is the most used file format for websites due to it being a small file sized without losing quality.

Ai: This file format is what most logo designs are initially saved as. It is Illustrators own file format and come with editable layers. Vector file format.

PSD: Photoshop file format which can have layers that are editable.

EPS: Vector file format similar to Ai but can be opened and edited in other programmes than illustrator unlike the Ai. Universal vector file format for editing.

TIF: Another great file format for printing.

PDF: Extremely useful file format, especially for print such as business cards & stationery.

 

Vector file formats are scalable without losing any quality as there are no pixels to create the image. Instead they are made up of objects which can be edited by each layer.

Bitmap loses quality when scaled because it's made up of pixels. When zoomed in, you can see the pixels.

Yes! With the Ai file format we designed your logo with, you can edit each layer of the logo. But if you plan to do that, please get in touch with us to see what we can do!

4. General

As soon as we send you over your final files, it's 100% yours. You hold the rights to your logo and we will never use your design again.

Our designers use Adobe programmes such as Illustrator and Photoshop.

Yes! We welcome companies to resell our services to your clients. With our logo design service being so low priced, you can make a great amount of profit per logo!

We'll take care of your logo design service while you concentrate on what you're best at.

Sign up to become a reseller now!

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